Privacy policy

⌛ Text updated on 10/10/2026

At colchonesybases.com we take your privacy as seriously as our commitment to your rest.

We want you to understand, in the clearest and simplest way possible, how we take care of the information you share with us, and what your rights and responsibilities are.

In this Privacy Policy, we explain this to you with transparency and without any complications.

🔒 Our rules: protecting your data like treasures

To sleep peacefully at night 😴, at colchonesybases.com we follow to the letter all the regulations that protect your personal data. This applies to both the data you provide us and the cookies we use to make our website run smoothly.

Specifically, we adhere to the following regulations:

General Data Protection Regulation (GDPR)Yes, that major European regulation that, since 2016, ensures your personal data is safe and well-treated across Europe. Its full name is a bit longer (General Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons), but the important thing is it guarantees your personal data is protected and treated with all due respect.
Organic Law on Data Protection (LOPD)This is the Spanish law that guides us in handling your personal data. It ensures everything is in order and done transparently (it also has a long name, Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights).
Law on Information Society Services (LSSI)This law deals with electronic transactions, so when you interact with our website, everything is secure and done correctly (last long name for today: Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce).

👮🏻‍♂️ Who looks after your data at colchonesybases.com?

We like transparency as much as a good mattress 🛏️. That's why we tell you who is responsible for this website, colchonesybases.com:

Trade name La Boutique del Sueño SL
CIF (Tax ID): B53418067
Address: C/ San Agustín, 24, 03300 Orihuela, Alicante, España.
Email: info@colchonesybases.com
Business activity: Retail of sleeping equipment, such as mattresses, pillows, bases, storage beds, articulated slats, etc.
We do not have a Data Protection Officer because our activity does not require it.

Your data, which we collect with your permission and as explained in this Privacy Policy, are securely kept in a computer file for which colchonesybases.com is responsible. This means your data is safe, according to the law.

For the younger ones

If you are under fourteen years old, we need the consent of your parents or guardians to process your personal data.

So, if you are under fourteen and have accessed this website without your parents' knowledge, please do not fill out any forms or send us your data. At colchonesybases.com, protecting your personal information is super important to us.

Moreover, under no circumstances will we ask minors for data related to the professional, economic situation, or the privacy of other family members without their consent.

💡 What do we use your personal data for?

At colchonesybases.com we use the information you give us to:

Provide you with the products or services you request.
Reply to the enquiries you send us through the form or via WhatsApp.
Handle matters related to accounting, taxes and administration, if necessary.

And what won't we use them for?

Well, we definitely won't send you SPAM. That is, we will not send commercial emails that have not been previously requested or authorized by the user. Your email is safe with us 🔐.

⏳ How long will we keep your data?

The time we keep your data depends on what we need them for. Here we explain.

When and why do we access your information?

To fulfill a contract: If there's an agreement between you and us, we will use your data to manage that relationship.
When you give us your consent: This allows us to assist you better.
If you write to us: we process your data with your consent, which you give by ticking the box on the form, and in order to deal with your request. We keep your enquiry for as long as needed to reply to you and, if it leads to a purchase, for as long as tax and accounting obligations require.

And how long do we keep them?

If it's for a service: We will keep them as long as necessary to provide you with that service, or until the law tells us it's time to say goodbye.
If you have allowed us to have them for other purposes: Here we keep them until you say "enough." If at any moment you decide you no longer want us to have your data, just tell us, and we will delete them.

🤝 Who do we share your data with?

For the colchonesybases.com website to function, we need to share data with other service providers, always under their respective privacy policies.

We only use the tools strictly necessary for our activity, which have been selected for their commitment to complying with data protection laws and the confidentiality principles governing our website.

The companies mentioned below will have access to the personal information necessary to carry out their functions as data processors, but they cannot use it for other purposes. Moreover, they will treat personal information according to the applicable data protection legislation:

Hosting: Our website is hosted by Hostinger International Ltd., a private limited company in Cyprus, with a registered office at 61 Lordou Vironos str., 6023 Larnaca, Cyprus. This company provides the servers on which our website operates (without them, you couldn't access and browse colchonesybases.com). You can consult the privacy policy and other legal aspects of this company at the following link: https://www.hostinger.co.uk/legal/privacy-policy.
Web Platform: This website is built with WordPress, open-source software that we have installed on our own hosting, with no other company involved. More information at https://es.wordpress.org.
Google reCAPTCHA: It is a service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). We use it as a security measure for the contact form, to tell a person apart from an automated program and to prevent false or bulk messages from being sent. It works invisibly: it analyses how you interact with the page and your IP address, and does not ask you to solve any challenge. The legal basis is our legitimate interest in keeping the website secure. You can read its privacy policy here: https://policies.google.com/privacy.
Google Analytics: It is a service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google Analytics uses cookies to help us understand how users browse our website, what interests them most and what interests them least. It is only activated if you accept analytics cookies in the cookie notice. You can read its privacy policy here: https://policies.google.com/privacy.
Email: Los mensajes que nos envías por el formulario de contacto (nombre, correo electrónico y mensaje) llegan a info@colchonesybases.com. El buzón y el envío los presta Hostinger; después leemos ese correo desde Gmail, de Google, que por eso también trata el contenido del mensaje.
WhatsApp: The website includes a button to write to us on WhatsApp. No conversation is opened unless you press it; if you do, you are taken to WhatsApp (Meta Platforms Ireland Limited) and its policy applies: https://www.whatsapp.com/legal/privacy-policy-eea.
Google Maps: The map on the home page is an image. The directions link opens Google Maps in another tab only if you click it, and from then on the Google policy applies.

Some of these providers, such as Google and Meta, may process data outside the European Economic Area, in particular in the United States. According to their own policies, they do so with the safeguards required by the GDPR, such as the standard contractual clauses of the European Commission or adherence to the EU-U.S. Data Privacy Framework.

🛡️ Your security is our priority

At colchonesybases.com we take your privacy very seriously.

We are committed to respecting and protecting your personal data, so we make sure to use them only for the purposes you have indicated.

Moreover, we strictly adhere to data protection regulations and adopt all necessary measures to prevent any alteration, loss, or unauthorized access to your data.

🔐 Web Security with SSL Certificate

Our website has an SSL certificate, which keeps your data safe and encrypted while it travels from your device to our server.

However, you must be aware that absolute invulnerability on the Internet does not exist. But we do our utmost to ensure that your data is safe, using technologies such as SSL.

Regarding confidentiality, only those who really need to access your data to perform their work have access to it, and they have assumed a commitment to confidentiality (either by contract or by law).

And if something unexpected happens, like a security incident, we will let you know without delay. We will be there to inform you about what happened and how we are managing the situation, always maintaining transparency.

⚖️ What are your rights regarding your data?

At colchonesybases.com you have total control over your data. Here we explain your rights so you are always in charge:

To confirm if we are processing your data: If you ever wonder if we are processing your personal data, you have the right to get a clear answer from us.
Access and correct your data: You can view the personal data we have about you, and if you find something that doesn't match, you can ask us to correct it.
Delete your data: If you no longer want us to process your data, and they are not necessary for any contractual purpose, you can ask us to delete them.
Limit the processing: In certain situations, if you don't want us to use your data in a certain way, you can ask us to limit its use.
To oppose the processing: If you have particular reasons, you can oppose the processing of your data; we will respect your decision unless we have a significant legal reason to continue doing so (compelling legitimate reasons or for the exercise or defense of possible claims).
To exercise your rights: It's simple, just send us an email at info@colchonesybases.com, and we will get to work to address your request.
Withdraw your consent: If you gave us permission to process your data and you've changed your mind, you can withdraw it at any time (this will not affect the legality of the treatment prior to this withdrawal).
To file a complaint: If you feel that we have not handled your data correctly, you can file a complaint with the Data Protection Authority at www.aepd.es.

Remember, your data and your rights are a priority for us.

🔍 How do we obtain your data?

The personal data that we process on the colchonesybases.com website comes directly from you, either through the contact forms on our website or through the processes of requesting the services we offer.

Specifically, we handle the following types of data:

Identifying data
Phone numbers
Postal and email addresses

We do not process specially protected data.

Cookies

When you browse our website, we store "cookies". If you want more details, you can consult our cookie policy to learn what we use cookies for and how to deactivate them.

Browsing Data

At colchonesybases.com we collect data from your navigation on our page, in a way that does not identify you. This is done using information that may include IP addresses, your approximate geographical location, a record of how services and pages are used, and other data that cannot be used to identify users.

Among the non-identifiable data are also those related to your browsing habits through third-party services. At colchonesybases.com we use the following third-party analysis services:

Google Analytics

We use this information to analyze trends, manage our website, better understand our users (seeing what interests them most and least), and to collect demographic information about our user base as a whole.

All this allows us to make colchonesybases.com an increasingly useful website for you.

🔄 Changes in the Privacy Policy

At colchonesybases.com we know that things change, including laws. Therefore, we reserve the right to update our privacy policy to stay current with new legal regulations or changes in the industry.

When we make these adjustments, we will let you know here, well in advance before they apply.

📝 You have the last word: acceptance and consent

We have tried to explain to you in a clear and simple manner how we protect your data at colchonesybases.com.

It's essential that you understand these conditions before entrusting us with your information. Therefore, whenever we ask for your personal data, we will explain how we will use them and ask you to expressly accept this Privacy Policy. Without that acceptance, we cannot obtain your data.

✅ Shared responsibility: accuracy and truthfulness of the data

As a user, the authenticity of the data you provide us is your responsibility. colchonesybases.com, therefore, will not be responsible for the accuracy or truthfulness of the information you provide us.

So, when you fill in the contact form, remember that it's important that your information is complete and correct, and you should commit to keeping it duly updated.

Together, we make colchonesybases.com a safe and reliable place.